Update on my phone- its fixed. (see http://winelush.blogspot.com/2007/11/power-of-letter-writing.html) They replaced the screen, basically the whole top part of the flip. From letter writing to getting it back it was done in less than a month, and I took 10 days to put the phone in the Fed Ex box to ship it to them, so it would’ve been just a bit over two weeks if I had done it right away.
See? Next time you have a problem with a product, write a letter- you might be surprised.
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